Unread Message Count displays on Community Channels are wrong

iOS
1

Hi,
We are using IOS UI KIT, and we are facing an issue regarding unread message count on comuuniyt type channles.
issue is when a user send a message in to a community group, then an unread count display 1 on sender message chat home page.

below is the screen shot:

image
image1290×2796 287 KB

2

@vibhorMaheshwari From your issue, could I request the full code that you’ve implemented for review?

3

@amitysupport

Code Snap:

func display(with channel: AmityChannelModel) {
        //print(channel.object.messagePreview)
        
        let tokenChannel = channelRepository?.getChannel(channel.object.channelId).observe { liveObject, error in
            guard let channel = liveObject.snapshot else { return }
            
            if let previewMessage = channel.messagePreview {
                // You can access data of preview message in same way as AmityMessage
                let text = previewMessage.data?["text"] as? String ?? "-"
                let type = previewMessage.dataType
                self.previewMessageLabel.text = "\(text)"
                self.previewMessageLabel.alpha = 1
            }
            
        }
        print("START")
        print(channel.metadata)
        print("END")
        
        badgeView.badge = channel.unreadCount
        memberLabel.text = ""
        dateTimeLabel.text = AmityDateFormatter.Chat.getDate(date: channel.lastActivity)
        titleLabel.text = channel.displayName
        avatarView.placeholder = AmityIconSet.defaultAvatar
        
        switch channel.channelType {
        case .standard:
            avatarView.setImage(withImageURL: channel.avatarURL, placeholder: AmityIconSet.defaultGroupChat)
            memberLabel.text = "(\(channel.memberCount))"
        case .conversation:
            //avatarView.setImage(withImageURL: channel.avatarURL, placeholder: AmityIconSet.defaultAvatar)
            memberLabel.text = nil
            titleLabel.text = channel.displayName
            token?.invalidate()
            if !channel.getOtherUserId().isEmpty {
                token = repository?.getUser(channel.getOtherUserId()).observeOnce { [weak self] user, error in
                    guard let userObject = user.snapshot else { return }
                    self?.titleLabel.text = userObject.displayName
                    //print("avatarCustomUrl = \(userObject.avatarCustomUrl ?? "")")
                    self?.avatarView.setImage(withImageURL: "\(userObject.avatarCustomUrl ?? "")", placeholder: AmityIconSet.defaultAvatar)
                }
            }
            else{
                avatarView.setImage(withImageURL: channel.avatarURL, placeholder: AmityIconSet.defaultAvatar)
            }
        case .community:
            avatarView.setImage(withImageURL: channel.avatarURL, placeholder: AmityIconSet.defaultGroupChat)
            memberLabel.text = "(\(channel.memberCount))"
        case .private, .live, .broadcast, .unknown:
            break
        @unknown default:
            break
        }
        
        
    }
4

@vibhorMaheshwari Thanks for the info; I will report back to my team with your details.

5

@vibhorMaheshwari Following consultation with our team, we would like you to try calling the function to mark the channel as read after successfully sending a message. You can find more details on this process in the following link: https://docs.amity.co/amity-sdk/chat/channels/unread-count/mark-channel-as-read.

6

@amitysupport
markAsRead method is not working for community channles,
below is our code snap:

let tokenChannel = channelRepository?.getChannel(screenViewModel.getChannelId()).observe { liveObject, error in
            guard let channel = liveObject.snapshot else { return }
            Task {
                print(channel.displayName ?? "")
                try await channel.markAsRead()
            }
        }
7

Hello, could you provide more context, please? What’s the behaviour? Are there any errors appear?

8

@amitysupport
not there is no error occurs, but count is still on channels after using this method.

9

@vibhorMaheshwari Thank you for providing the information. I will pass this along to check with my team, and I will get back to you.